Mercedes Benz Cutler Bay Service

227Out of 231 people recommended this dealer.

How to Make a Customer for Life

by jandbcooper

As we purchased our 2012 ML350, our first Mercedes-Benz, we were mightily impressed by Mercedes-Benz of Cutler Bay, for the following reasons: 1. Every single per on with whom we came in contact made us feel special and welcome; 2. Our Sales Representative was knowledgeable, professional, customer-friendly and easy to deal with in every way; 3. The Sales Manager called us the next day to check on how our purchasing experience went; 4. Our Service Technician called us a day, or so, later to introduce himself and to offer his services - all in a very low-key manner; 5. The document preparation and closing process was handled by a real professional who made it all seem the easiest and oct comfortable thing in the world; 6. The dealership's premises were impeccable and welcoming and of the class that one would elect for M-B; 7. LAstly, the pricing and negotiating process was as simple as we have ever experienced - and we came away feeling food about the purchase. We will definitely return there for all our service needs and, more than likely, buy our next car there.